Design, Measurement, Live experience, customer target, employee target:
discover all our expertises.
live employee experience
Create and produce live experiences to accelerate employee engagement (seminars, annual engagement programs) with a data driven approach
Live customer experience
Create and produce live experiences to accelerate customer engagement and lead generation (customized B2B events, exhibitions)
CX Dashboarding
Create customized dashboards to understand the performance of your omnichannel experiences and test alternative paths
CX testing and measure in real life
Understand the flow of customer interactions with a physical environment (trade shows, retail), A/B testing of alternatives to optimize the performance of sales areas and staff.
CX prototyping in real life
Prototype and measure in vivo priority experimental steps for optimization and validation before deployment
CX task force
Define and lead internal task forces to redesign and continuously improve customer and employee experiences
CX data architecture mapping & optimization
Build the data architecture necessary to drive the experience to feed the IS roadmap and the implementation in the data ecosystem
CX design workshops
Create a common vision of the target customer experience on the digital, human and spatial dimensions, based on customer needs and analysis of the current experience
CX Organization reshaping & training
Analyze and recommend organizational and process changes to enable new experiences
CX business case
Analyze and understand the return on investment of current and projected experiments (Opex, Capex, HR)
User research
Conduct face-to-face or group customer interviews to understand their needs and objectives in the realization and use of a product or service, as well as the creation of personas
Performance analysis & forecast
Analyze the qualitative and quantitative performance produced by the experiences in the company (volume, value, commitment)
Customer effort score mapping & analysis
Capture and measure the underlying incentives and efforts of teams to produce the experience
Company effort score mapping & analysis
Capture and measure customer needs and efforts generated by each stage of your experience to define design and improvement priorities
CX gate-keeping
Create customer experience guidelines specific to your company in order to create a governance system to align and improve the customer experience
Executive board CX coaching
Carry out alignment and coaching sessions for management teams to create a culture and a common definition of CX in the company
