How to build a differentiating customer experience around human and digital support?
How to integrate a B2B customer event into the acquisition and retention strategy?
How to redesign a successful retail experience and its governance for a national deployment?
How to build a differentiating customer experience around human and digital support?
How to engage employees around a new customer experience?
How to optimize the efficiency and effectiveness of the point-of-sale experience through AI and A/B testing?
How to design a memorable experience to accelerate employee engagement?
How to move from a principal relationship to a B2B supplier relationship?
How to facilitate the identification of the most promising profiles in a digital recruitment experience?
How to understand, structure and improve the project experience?
We provide you with our expertises by combining human, digital and spatial skills:
Customer experience
Employee experience
Decarbonized experience
From design to testing and implementation, we cover the entire customer and employee experience
CX ORGANIZATION RESHAPING & TRAINING
Analyze and recommend organizational and process changes to enable new experiences.
CX TESTING
AND MEASURE
Understand the flow of customer interactions with a physical environment (lounges, retail), A/B testing of alternatives to optimize the performance of sales areas and staff.
Live customer
experience
Create and produce live experiences to accelerate your employee engagement (seminars, annual engagement programs) with a data-driven approach.
