Blog

Discover our blog dedicated to optimizing the customer and employee experience.

You will find articles, analysis and advice on the latest trends and best practices in user experience. Whether you’re looking for inspiration on how to improve your customer experience strategy or tips on how to boost employee engagement, our blog is a must-read resource for professionals committed to delivering exceptional experiences. Explore our content, keep up to date with the latest news and let us guide you towards excellence in customer and employee experience.

nos articles de blogs, nos expertises, centrées autour de l'expérience client et collaborateur

Our articles

[WEBINAIRE BAKER LAB] The 5 keys to implementing AI in services

5 mistakes to avoid when implementing Artificial Intelligence in your organization

2024: the year of customer experience transformation?

AI or the acceleration of skills at the heart of the employee experience

The evolution of the Customer Experience in Online Retail with AI

How is AI revolutionizing HR and internal communication within banks and financial services?