Internal communication that works

Internal communication that works

The importance of the employee experience

Effective internal communication plays an essential role in improving the employee experience within an organization. In this article, we’ll explore how well-managed internal communication can help improve the overall employee experience.

Understanding the employee experience

The employee experience goes beyond the simple execution of tasks. It encompasses how employees feel about their work, their workplace and their company as a whole. Effective internal communication can play a major role in creating a positive employee experience.

Key elements of internal communication :

1. Clear and transparent communication

Communication must be clear, transparent and accessible to all employees. Important information, such as company objectives, organizational changes and new strategies, must be communicated in an open and easily understandable way.

2. Two-way communication

Internal communication must be a dialogue, not just a monologue. Employees should be encouraged to ask questions, express their concerns and share their ideas. Active listening is essential to understanding employees’ needs and expectations.

3. Use of various communication channels

Companies need to use a variety of communication channels to reach all employees. This can include face-to-face meetings, electronic newsletters, online communication platforms and internal social media. Each channel has its own utility for disseminating different types of information. To simplify the organization of these communication channels, there are specialized platforms like Lumapps, which can be used to animate employee communities.

4. Personalized communication

Internal communication must be tailored to the needs of each employee group. Messages and information must be relevant to each employee’s role and responsibilities. A personalized approach shows that the company cares about each individual. For this, the company can draw inspiration from customer content personalization methodologies. In fact, the employee experience must be approached in the same way as the customer experience.

The benefits of effective internal communication

1. Strengthening commitment

Transparent, two-way communication strengthens employee commitment. When they feel informed and heard, they are more invested in their work and in the company’s objectives.

2. Reducing confusion

Clear communication helps avoid misunderstandings and confusion within the organization. Employees are more likely to understand the expectations of their position and responsibilities.

3. Improving corporate culture

Open communication helps create a positive corporate culture. It fosters trust, transparency and collaboration within the organization.

Best practices for effective internal communication

1. Listen actively

Listen to employees’ comments and concerns. Conduct regular engagement and satisfaction surveys to gather valuable information.

2. Train managers

Managers play a key role in internal communication. Make sure they are trained to communicate effectively with their team.

3. Use the technology

Use online communication tools to facilitate information sharing and collaboration between teams, especially in distributed organizations.

4. Celebrate success

Don’t forget to celebrate company and employee achievements. This reinforces a sense of pride and job satisfaction.


Effective internal communication is a cornerstone of the employee experience. It helps build commitment, reduce confusion and improve corporate culture. By implementing good internal communication practices, companies can create an environment where employees feel valued and motivated, which benefits the whole organization.

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