Automation of the booking process through Agentic AI.
- Sector: Tourism
- Duration: 3 months
- Year: 2025
This tourism player manages a range of services for demanding clients. A significant number of providers are involved in delivering these services, leading to a time-consuming and error-prone manual management process for numerous transactions. The objective here was to automate nearly the entire process of communicating bookings to providers—an area with little added value for employees—allowing them to focus on customer relations and the quality of service delivered.
Project challenges
The management of customer bookings and the scheduling of drivers and hostesses responsible for their reception is a manual process carried out by our client’s teams. These time-consuming tasks, requiring copy-pasting, add little value, and their repetitive nature makes them prone to potential errors by the teams.
Baker Park methodology
Identify
Analyze the existing system, identify needs, and pinpoint pain points.
- Interviews with business teams and technical teams.
- Identification of KPIs for the project.
Ignite
Develop a test automation using Agentic AI.
- Training and use of five AI agents, each prompted to reorganize and restructure specific data on unstructured data from different sources.
- Processing of results and conversion into JSON format for precise mapping in another Google sheet.
Impact
Deploy the automation in a production environment and support the change management process.
- Coordination with technical teams for production deployment.
- Supervisory meeting and knowledge transfer to business teams.
Key figures
0,5
FTE (Full-Time Equivalent) saved.
90%
of the process automatized
1
A single centralized document for complete management.
Benefits for stakeholders
For business teams
- Reduction of time spent on manual request processing.
Automation of 90% of the process, with only a human review of output data required. - Reduction of errors caused by manual processing.
Automatic correction of initial typos by AI agents and generation of structured and reliable content.
For drivers and hostesses.
- Increased reliability of transmitted information.
Thanks to the automatic generation of PDFs based on AI-generated data.
For clients:
- Increased customer satisfaction.
With a seamless and better-structured customer experience thanks to more reliable information.
Deliverables generated
- Provision of a fully automated Google Sheets file connected to all business tools containing incoming information.
- Provision of a Drive link granting access to all PDF documents generated based on incoming information.
