{"id":4303,"date":"2024-04-14T17:20:27","date_gmt":"2024-04-14T15:20:27","guid":{"rendered":"https:\/\/baker-park.com\/formations\/transform-your-organization-by-implementing-a-customer-journey-2\/"},"modified":"2024-04-23T18:09:02","modified_gmt":"2024-04-23T16:09:02","slug":"transform-your-organization-by-implementing-a-customer-journey-2","status":"publish","type":"formations","link":"https:\/\/baker-park.com\/en\/formations\/transform-your-organization-by-implementing-a-customer-journey-2\/","title":{"rendered":"TRANSFORM YOUR ORGANIZATION BY IMPLEMENTING A CUSTOMER JOURNEY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4303\" class=\"elementor elementor-4303 elementor-3920\" data-elementor-post-type=\"formations\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21bd765 e-flex e-con-boxed e-con e-parent\" data-id=\"21bd765\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b07847 e-con-full e-flex e-con e-child\" data-id=\"7b07847\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cc466b elementor-widget elementor-widget-heading\" data-id=\"0cc466b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">TRANSFORM YOUR ORGANIZATION BY IMPLEMENTING A CUSTOMER JOURNEY<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f5edc elementor-widget elementor-widget-text-editor\" data-id=\"d6f5edc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>The customer journey is a powerful tool for analyzing your organization and aligning your customer experience with your strategy. It maximizes the impact of your efforts.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c99c0a e-con-full e-flex e-con e-child\" data-id=\"0c99c0a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-835cb69 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"835cb69\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1270\" src=\"https:\/\/baker-park.com\/wp-content\/uploads\/2024\/03\/Experience-collaborateur.jpg\" class=\"attachment-full size-full wp-image-2535\" alt=\"The customer journey\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdb125e js-stickyMenu e-flex e-con-boxed e-con e-parent\" data-id=\"bdb125e\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_offset&quot;:90,&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7586828 e-con-full e-flex e-con e-child\" data-id=\"7586828\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dc9beb elementor-icon-list--layout-inline js-listMenu elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2dc9beb\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/baker-park.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#outcome\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Objectives<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#modules\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Modules<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#other-infos\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Other information<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#testimonial\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Testimonials<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fabf6c6 e-con-full e-flex e-con e-child\" data-id=\"fabf6c6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ad0268 js-showShare elementor-widget elementor-widget-button\" data-id=\"8ad0268\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div 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\"><\/image><\/defs><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Share<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8605bd2 elementor-share-buttons--view-icon elementor-share-buttons--skin-framed elementor-share-buttons--shape-circle elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"8605bd2\" data-element_type=\"widget\" id=\"shareBlk\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/baker-park.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-share-buttons.min.css\">\t\t<div class=\"elementor-grid\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_facebook\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on facebook\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_twitter\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on twitter\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_linkedin\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"Share on linkedin\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e64a515 e-flex e-con-boxed e-con e-parent\" data-id=\"e64a515\" data-element_type=\"container\" id=\"outcome\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-688ff65 e-con-full e-flex e-con e-child\" data-id=\"688ff65\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29dab5c elementor-widget elementor-widget-heading\" data-id=\"29dab5c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What you'll learn:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d37c5a2 e-con-full e-flex e-con e-child\" data-id=\"d37c5a2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f95dc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f1f95dc\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\"><g clip-path=\"url(#clip0_609_3678)\"><path d=\"M4.51607 15.0001C4.26704 15.0001 4.02744 14.8887 3.85086 14.6894L0.276121 10.6623C-0.0913893 10.2483 -0.0913893 9.57716 0.276121 9.16315C0.643631 8.74914 1.23942 8.74914 1.60693 9.16315L4.45381 12.3702L13.3367 0.380949C13.6699 -0.0683416 14.263 -0.1287 14.6622 0.246204C15.061 0.621533 15.1146 1.28973 14.7818 1.73945L5.23864 14.6188C5.06922 14.8475 4.82246 14.9852 4.55833 14.9984C4.54437 14.9992 4.53003 14.9992 4.51607 14.9992V15.0001Z\" fill=\"#061319\"><\/path><\/g><defs><clipPath id=\"clip0_609_3678\"><rect width=\"15\" height=\"15\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Understand the importance of customer journey mapping for a more impactful customer experience.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\"><g clip-path=\"url(#clip0_609_3678)\"><path d=\"M4.51607 15.0001C4.26704 15.0001 4.02744 14.8887 3.85086 14.6894L0.276121 10.6623C-0.0913893 10.2483 -0.0913893 9.57716 0.276121 9.16315C0.643631 8.74914 1.23942 8.74914 1.60693 9.16315L4.45381 12.3702L13.3367 0.380949C13.6699 -0.0683416 14.263 -0.1287 14.6622 0.246204C15.061 0.621533 15.1146 1.28973 14.7818 1.73945L5.23864 14.6188C5.06922 14.8475 4.82246 14.9852 4.55833 14.9984C4.54437 14.9992 4.53003 14.9992 4.51607 14.9992V15.0001Z\" fill=\"#061319\"><\/path><\/g><defs><clipPath id=\"clip0_609_3678\"><rect width=\"15\" height=\"15\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">  Identify the key stages in the customer journey and position efforts in the right place.  <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\"><g clip-path=\"url(#clip0_609_3678)\"><path d=\"M4.51607 15.0001C4.26704 15.0001 4.02744 14.8887 3.85086 14.6894L0.276121 10.6623C-0.0913893 10.2483 -0.0913893 9.57716 0.276121 9.16315C0.643631 8.74914 1.23942 8.74914 1.60693 9.16315L4.45381 12.3702L13.3367 0.380949C13.6699 -0.0683416 14.263 -0.1287 14.6622 0.246204C15.061 0.621533 15.1146 1.28973 14.7818 1.73945L5.23864 14.6188C5.06922 14.8475 4.82246 14.9852 4.55833 14.9984C4.54437 14.9992 4.53003 14.9992 4.51607 14.9992V15.0001Z\" fill=\"#061319\"><\/path><\/g><defs><clipPath id=\"clip0_609_3678\"><rect width=\"15\" height=\"15\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">  Master data collection techniques to map the route.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9430cd4 e-con-full e-flex e-con e-child\" data-id=\"9430cd4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7450e83 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7450e83\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\"><g clip-path=\"url(#clip0_609_3678)\"><path d=\"M4.51607 15.0001C4.26704 15.0001 4.02744 14.8887 3.85086 14.6894L0.276121 10.6623C-0.0913893 10.2483 -0.0913893 9.57716 0.276121 9.16315C0.643631 8.74914 1.23942 8.74914 1.60693 9.16315L4.45381 12.3702L13.3367 0.380949C13.6699 -0.0683416 14.263 -0.1287 14.6622 0.246204C15.061 0.621533 15.1146 1.28973 14.7818 1.73945L5.23864 14.6188C5.06922 14.8475 4.82246 14.9852 4.55833 14.9984C4.54437 14.9992 4.53003 14.9992 4.51607 14.9992V15.0001Z\" fill=\"#061319\"><\/path><\/g><defs><clipPath id=\"clip0_609_3678\"><rect width=\"15\" height=\"15\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">  Measure, analyze and interpret mapping results.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\"><g clip-path=\"url(#clip0_609_3678)\"><path d=\"M4.51607 15.0001C4.26704 15.0001 4.02744 14.8887 3.85086 14.6894L0.276121 10.6623C-0.0913893 10.2483 -0.0913893 9.57716 0.276121 9.16315C0.643631 8.74914 1.23942 8.74914 1.60693 9.16315L4.45381 12.3702L13.3367 0.380949C13.6699 -0.0683416 14.263 -0.1287 14.6622 0.246204C15.061 0.621533 15.1146 1.28973 14.7818 1.73945L5.23864 14.6188C5.06922 14.8475 4.82246 14.9852 4.55833 14.9984C4.54437 14.9992 4.53003 14.9992 4.51607 14.9992V15.0001Z\" fill=\"#061319\"><\/path><\/g><defs><clipPath id=\"clip0_609_3678\"><rect width=\"15\" height=\"15\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Combining brand strategy and customer journey  <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\"><g clip-path=\"url(#clip0_609_3678)\"><path d=\"M4.51607 15.0001C4.26704 15.0001 4.02744 14.8887 3.85086 14.6894L0.276121 10.6623C-0.0913893 10.2483 -0.0913893 9.57716 0.276121 9.16315C0.643631 8.74914 1.23942 8.74914 1.60693 9.16315L4.45381 12.3702L13.3367 0.380949C13.6699 -0.0683416 14.263 -0.1287 14.6622 0.246204C15.061 0.621533 15.1146 1.28973 14.7818 1.73945L5.23864 14.6188C5.06922 14.8475 4.82246 14.9852 4.55833 14.9984C4.54437 14.9992 4.53003 14.9992 4.51607 14.9992V15.0001Z\" fill=\"#061319\"><\/path><\/g><defs><clipPath id=\"clip0_609_3678\"><rect width=\"15\" height=\"15\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">  Designing processes, products and services with greater impact thanks to customer journey mapping<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb51f72 e-flex e-con-boxed e-con e-parent\" data-id=\"cb51f72\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-05a2857 e-con-full e-flex e-con e-child\" data-id=\"05a2857\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2032fbd elementor-widget elementor-widget-heading\" data-id=\"2032fbd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Acquired skills:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdaafd5 e-con-full e-flex e-con e-child\" data-id=\"fdaafd5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4900ade elementor-icon-list--layout-inline skillsList elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4900ade\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer Journey Management<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Interviews and data collection<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Data analysis  <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Measuring performance<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b5729 e-flex e-con-boxed e-con e-parent\" data-id=\"41b5729\" data-element_type=\"container\" id=\"modules\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-244f3e7 elementor-widget elementor-widget-heading\" data-id=\"244f3e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">There are 5 modules in this course<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39bbb29 elementor-widget elementor-widget-text-editor\" data-id=\"39bbb29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Audience: Product, marketing or sales managers<\/p>\n<p>Prerequisites: None<\/p>\n<p>Duration: 5 days (splitable)<\/p>\n<p>Price: <a href=\"https:\/\/baker-park.com\/contactez-nous\/\">please contact us<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efaf206 listAccordion elementor-widget elementor-widget-n-accordion\" data-id=\"efaf206\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2510\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2510\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mapping the customer journey <em>Module 1 - 1 day<\/em> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"8\" viewBox=\"0 0 14 8\" fill=\"none\"><g clip-path=\"url(#clip0_331_3)\"><path d=\"M0.92205 1.06635L6.92403 7.07674L6.93325 7.07674L13.0781 0.923248\" stroke=\"#061319\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_331_3\"><rect width=\"8\" height=\"14\" fill=\"white\" transform=\"translate(14) rotate(90)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"8\" viewBox=\"0 0 14 8\" fill=\"none\"><g clip-path=\"url(#clip0_609_3759)\"><path d=\"M13.078 6.93368L7.07597 0.92329L7.06675 0.92329L0.921875 7.07678\" stroke=\"#061319\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_609_3759\"><rect width=\"8\" height=\"14\" fill=\"white\" transform=\"translate(0 8) rotate(-90)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2510\" class=\"elementor-element elementor-element-0006483 e-con-full e-flex e-con e-child\" data-id=\"0006483\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac24d6b elementor-widget elementor-widget-text-editor\" data-id=\"ac24d6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Pedagogical objectives<\/h3>\n<ul>\n<li>Understand the importance of customer journey mapping for a more impactful customer experience.<\/li>\n<li>Identify the key stages in the customer journey and position efforts in the right place.<\/li>\n<li>Master data collection techniques to map the route.<\/li>\n<li>Measure, analyze and interpret mapping results.<\/li>\n<li>Designing processes, products and services with greater impact thanks to customer journey mapping<\/li>\n<\/ul>\n<h3>Training program<\/h3>\n<h3>Introduction to customer experience mapping<\/h3>\n<ul>\n<li>The importance of measuring and understanding the customer journey<\/li>\n<li>Journey mapping: identifying contact points and improving the experience<\/li>\n<\/ul>\n<h3>Steps in creating a customer experience map<\/h3>\n<ul>\n<li>Identify key stages in the customer journey.<\/li>\n<li>Data collection: interviews, surveys, feedback, etc.<\/li>\n<li>How to transform data into measurable, understandable information.<\/li>\n<li>Integrate data into your cartography.<\/li>\n<\/ul>\n<h3>Create a visual map with measurable elements<\/h3>\n<ul>\n<li>Tools and methods for mapping customer paths.<\/li>\n<li>The importance of clarity and simplicity in visual representation.<\/li>\n<li>Use software to create diagrams and infographics.<\/li>\n<\/ul>\n<h3>Customer experience analysis and optimization<\/h3>\n<ul>\n<li>Analyze mapping: strengths and opportunities for improvement.<\/li>\n<li>Identify the obstacles that customers may face at each stage, and your organization&#8217;s efforts to streamline processes.<\/li>\n<li>How to integrate customer feedback to refine and improve customer journeys.<\/li>\n<\/ul>\n<h3>Communication and mapping implementation<\/h3>\n<ul>\n<li>Present maps to stakeholders.<\/li>\n<li>Integration of mapping into sales processes and development activities.<\/li>\n<li>Best practices to ensure that identified improvements are effectively implemented and monitored over time  <\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e0b766 elementor-widget elementor-widget-heading\" data-id=\"6e0b766\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other information<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7cccd elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3f7cccd\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 192c0-88.4-93.1-160-208-160S0 103.6 0 192c0 34.3 14.1 65.9 38 92-13.4 30.2-35.5 54.2-35.8 54.5-2.2 2.3-2.8 5.7-1.5 8.7S4.8 352 8 352c36.6 0 66.9-12.3 88.7-25 32.2 15.7 70.3 25 111.3 25 114.9 0 208-71.6 208-160zm122 220c23.9-26 38-57.7 38-92 0-66.9-53.5-124.2-129.3-148.1.9 6.6 1.3 13.3 1.3 20.1 0 105.9-107.7 192-240 192-10.8 0-21.3-.8-31.7-1.9C207.8 439.6 281.8 480 368 480c41 0 79.1-9.2 111.3-25 21.8 12.7 52.1 25 88.7 25 3.2 0 6.1-1.9 7.3-4.8 1.3-2.9.7-6.3-1.5-8.7-.3-.3-22.4-24.2-35.8-54.5z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">In-class or distance learning<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"15\" viewBox=\"0 0 17 15\" fill=\"none\"><path d=\"M10.2356 12.6C10.0965 12.4091 9.84829 12.2727 9.60011 12.2727H6.95192C6.70374 12.2727 6.45556 12.3818 6.31647 12.6L5.46011 13.7182C5.07283 14.2363 5.43283 15 6.09556 15H10.4537C11.1165 15 11.501 14.2363 11.0892 13.7182L10.2328 12.6H10.2356ZM10.5656 14.2636C10.5656 14.2909 10.511 14.3182 10.4565 14.3182H6.09829C6.04374 14.3182 6.01647 14.2909 5.9892 14.2636C5.9892 14.2363 5.96192 14.1818 5.9892 14.1545L6.84556 13.0091C6.87283 12.9818 6.90011 12.9545 6.92738 12.9545H9.57556C9.60283 12.9545 9.65738 12.9818 9.65738 13.0091L10.5137 14.1273C10.5956 14.1818 10.5683 14.2363 10.5683 14.2636H10.5656Z\" fill=\"black\"><\/path><path d=\"M16.2218 0H0.357273C0.166364 0 0 0.163636 0 0.354545V11.6182C0 11.8091 0.166364 11.9727 0.357273 11.9727H16.2218C16.4155 11.9727 16.5791 11.8091 16.5791 11.6182V0.354545C16.5518 0.163636 16.3855 0 16.2218 0ZM15.8645 0.681818V9.21818H0.69V0.681818H15.8645ZM0.69 11.2636V9.9H15.8645V11.2636H0.69Z\" fill=\"black\"><\/path><path d=\"M13.7946 10.2273C13.9937 10.2273 14.1546 10.3855 14.1546 10.5818C14.1546 10.7782 13.9937 10.9364 13.7946 10.9364C13.5955 10.9364 13.4346 10.7782 13.4346 10.5818C13.4346 10.3855 13.5955 10.2273 13.7946 10.2273Z\" fill=\"black\"><\/path><path d=\"M14.8146 10.2273C15.0137 10.2273 15.1719 10.3855 15.1719 10.5818C15.1719 10.7782 15.011 10.9364 14.8146 10.9364C14.6182 10.9364 14.4546 10.7782 14.4546 10.5818C14.4546 10.3855 14.6155 10.2273 14.8146 10.2273Z\" fill=\"black\"><\/path><path d=\"M12.7745 10.2273C12.9736 10.2273 13.1345 10.3855 13.1345 10.5818C13.1345 10.7782 12.9736 10.9364 12.7745 10.9364C12.5754 10.9364 12.4172 10.7782 12.4172 10.5818C12.4172 10.3855 12.5781 10.2273 12.7745 10.2273Z\" fill=\"black\"><\/path><path d=\"M2.20641 3.57268C2.28823 3.73632 2.50914 3.79086 2.6755 3.70904L5.68368 1.99086C5.85005 1.90904 5.90459 1.69086 5.82005 1.52722C5.73823 1.36359 5.51732 1.30904 5.35096 1.39086L2.34277 3.08177C2.14914 3.21813 2.09459 3.40904 2.20368 3.57268H2.20641Z\" fill=\"black\"><\/path><path d=\"M1.73731 3.02723L3.25368 2.18178C3.42004 2.09996 3.47459 1.88178 3.39277 1.71814C3.31095 1.55451 3.09004 1.49996 2.92368 1.58178L1.40731 2.42723C1.24095 2.50905 1.1864 2.72723 1.26822 2.89087C1.37731 3.05451 1.57095 3.10905 1.73731 3.02723Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">feedback<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"14\" viewBox=\"0 0 24 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M22.2687 11.0764V1.25493H16.5512C15.7348 1.25493 14.9543 1.3818 14.2262 1.61348C13.4704 1.85619 12.7616 2.21474 12.1217 2.66982L11.7577 2.92908L11.3964 2.66982C10.7593 2.21474 10.0504 1.85619 9.29196 1.61348C8.56383 1.3818 7.78329 1.25493 6.9669 1.25493H1.25217V11.0764H6.96966C7.90465 11.0764 8.81482 11.2254 9.67258 11.4984C10.4173 11.7356 11.1178 12.0693 11.7604 12.4803C12.4031 12.0693 13.1036 11.7356 13.8483 11.4984C14.7061 11.2254 15.6135 11.0764 16.5512 11.0764H22.2687ZM0 1.25493V0H6.96966C7.90465 0 8.81482 0.148936 9.67258 0.421986C10.4173 0.65918 11.1178 0.992908 11.7604 1.40386C12.4031 0.992908 13.1036 0.65918 13.8483 0.421986C14.7061 0.148936 15.6135 0 16.5512 0H23.5209V12.3286H16.5512C15.7348 12.3286 14.9543 12.4555 14.2262 12.6872C13.4704 12.9299 12.7616 13.2884 12.1217 13.7407L11.7577 14L11.3964 13.7407C10.7593 13.2857 10.0504 12.9271 9.29196 12.6872C8.56383 12.4555 7.78329 12.3286 6.9669 12.3286H0V1.25493Z\" fill=\"#061319\"><\/path><path d=\"M12.3618 2.06567H11.1565V13.1338H12.3618V2.06567Z\" fill=\"#061319\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">reading<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2511\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2511\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Collect data to enrich your CX approach <em>Module 2 - 1 day<\/em> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"8\" viewBox=\"0 0 14 8\" fill=\"none\"><g clip-path=\"url(#clip0_331_3)\"><path d=\"M0.92205 1.06635L6.92403 7.07674L6.93325 7.07674L13.0781 0.923248\" stroke=\"#061319\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_331_3\"><rect width=\"8\" height=\"14\" fill=\"white\" transform=\"translate(14) rotate(90)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"8\" viewBox=\"0 0 14 8\" fill=\"none\"><g clip-path=\"url(#clip0_609_3759)\"><path d=\"M13.078 6.93368L7.07597 0.92329L7.06675 0.92329L0.921875 7.07678\" stroke=\"#061319\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_609_3759\"><rect width=\"8\" height=\"14\" fill=\"white\" transform=\"translate(0 8) rotate(-90)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2511\" class=\"elementor-element elementor-element-fee4f42 e-con-full e-flex e-con e-child\" data-id=\"fee4f42\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4138815 elementor-widget elementor-widget-text-editor\" data-id=\"4138815\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Pedagogical objectives<\/h3>\n<ul>\n<li>  Evaluate the data collected via IT systems that can influence the design of the customer journey.<\/li>\n<li>Identify key stages in the customer journey and analyze data to improve the Customer Experience.<\/li>\n<li>Acquire skills to personalize the customer journey using data<\/li>\n<\/ul>\n<h3>Training program<\/h3>\n<h3>Introduction to the use of data in customer journey design<\/h3>\n<ul>\n<li>Customer journeys and the impact of IT data.<\/li>\n<li>The different data sources<\/li>\n<li>Tools for analyzing data and optimizing customer paths<\/li>\n<\/ul>\n<h3>Ethics and confidentiality in data use<\/h3>\n<ul>\n<li>Ethical considerations when using data<\/li>\n<li>Data protection measures and regulations to be complied with.<\/li>\n<li>\n<p>Best practices to ensure confidentiality and transparency in data use.<\/p>\n<\/li>\n<\/ul>\n<h3>Data during the customer journey<\/h3>\n<ul>\n<li>Use data to analyze the customer experience<\/li>\n<li>The use of monitoring and management tools to optimize data management.<\/li>\n<li>Measure the effectiveness of changes made to the customer journey.<\/li>\n<\/ul>\n<h3>Use cases in customer journey design<\/h3>\n<ul>\n<li>Use data to improve the recruitment and integration process.<\/li>\n<li>Customize professional development and mobility plans.<\/li>\n<li>Succession and talent development plans thanks to data analysis.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f869996 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f869996\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">In-class or distance learning<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"15\" viewBox=\"0 0 17 15\" fill=\"none\"><path d=\"M10.2356 12.6C10.0965 12.4091 9.84829 12.2727 9.60011 12.2727H6.95192C6.70374 12.2727 6.45556 12.3818 6.31647 12.6L5.46011 13.7182C5.07283 14.2363 5.43283 15 6.09556 15H10.4537C11.1165 15 11.501 14.2363 11.0892 13.7182L10.2328 12.6H10.2356ZM10.5656 14.2636C10.5656 14.2909 10.511 14.3182 10.4565 14.3182H6.09829C6.04374 14.3182 6.01647 14.2909 5.9892 14.2636C5.9892 14.2363 5.96192 14.1818 5.9892 14.1545L6.84556 13.0091C6.87283 12.9818 6.90011 12.9545 6.92738 12.9545H9.57556C9.60283 12.9545 9.65738 12.9818 9.65738 13.0091L10.5137 14.1273C10.5956 14.1818 10.5683 14.2363 10.5683 14.2636H10.5656Z\" fill=\"black\"><\/path><path d=\"M16.2218 0H0.357273C0.166364 0 0 0.163636 0 0.354545V11.6182C0 11.8091 0.166364 11.9727 0.357273 11.9727H16.2218C16.4155 11.9727 16.5791 11.8091 16.5791 11.6182V0.354545C16.5518 0.163636 16.3855 0 16.2218 0ZM15.8645 0.681818V9.21818H0.69V0.681818H15.8645ZM0.69 11.2636V9.9H15.8645V11.2636H0.69Z\" fill=\"black\"><\/path><path d=\"M13.7946 10.2273C13.9937 10.2273 14.1546 10.3855 14.1546 10.5818C14.1546 10.7782 13.9937 10.9364 13.7946 10.9364C13.5955 10.9364 13.4346 10.7782 13.4346 10.5818C13.4346 10.3855 13.5955 10.2273 13.7946 10.2273Z\" fill=\"black\"><\/path><path d=\"M14.8146 10.2273C15.0137 10.2273 15.1719 10.3855 15.1719 10.5818C15.1719 10.7782 15.011 10.9364 14.8146 10.9364C14.6182 10.9364 14.4546 10.7782 14.4546 10.5818C14.4546 10.3855 14.6155 10.2273 14.8146 10.2273Z\" fill=\"black\"><\/path><path d=\"M12.7745 10.2273C12.9736 10.2273 13.1345 10.3855 13.1345 10.5818C13.1345 10.7782 12.9736 10.9364 12.7745 10.9364C12.5754 10.9364 12.4172 10.7782 12.4172 10.5818C12.4172 10.3855 12.5781 10.2273 12.7745 10.2273Z\" fill=\"black\"><\/path><path d=\"M2.20641 3.57268C2.28823 3.73632 2.50914 3.79086 2.6755 3.70904L5.68368 1.99086C5.85005 1.90904 5.90459 1.69086 5.82005 1.52722C5.73823 1.36359 5.51732 1.30904 5.35096 1.39086L2.34277 3.08177C2.14914 3.21813 2.09459 3.40904 2.20368 3.57268H2.20641Z\" fill=\"black\"><\/path><path d=\"M1.73731 3.02723L3.25368 2.18178C3.42004 2.09996 3.47459 1.88178 3.39277 1.71814C3.31095 1.55451 3.09004 1.49996 2.92368 1.58178L1.40731 2.42723C1.24095 2.50905 1.1864 2.72723 1.26822 2.89087C1.37731 3.05451 1.57095 3.10905 1.73731 3.02723Z\" fill=\"black\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">1 feedback<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"14\" viewBox=\"0 0 24 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M22.2687 11.0764V1.25493H16.5512C15.7348 1.25493 14.9543 1.3818 14.2262 1.61348C13.4704 1.85619 12.7616 2.21474 12.1217 2.66982L11.7577 2.92908L11.3964 2.66982C10.7593 2.21474 10.0504 1.85619 9.29196 1.61348C8.56383 1.3818 7.78329 1.25493 6.9669 1.25493H1.25217V11.0764H6.96966C7.90465 11.0764 8.81482 11.2254 9.67258 11.4984C10.4173 11.7356 11.1178 12.0693 11.7604 12.4803C12.4031 12.0693 13.1036 11.7356 13.8483 11.4984C14.7061 11.2254 15.6135 11.0764 16.5512 11.0764H22.2687ZM0 1.25493V0H6.96966C7.90465 0 8.81482 0.148936 9.67258 0.421986C10.4173 0.65918 11.1178 0.992908 11.7604 1.40386C12.4031 0.992908 13.1036 0.65918 13.8483 0.421986C14.7061 0.148936 15.6135 0 16.5512 0H23.5209V12.3286H16.5512C15.7348 12.3286 14.9543 12.4555 14.2262 12.6872C13.4704 12.9299 12.7616 13.2884 12.1217 13.7407L11.7577 14L11.3964 13.7407C10.7593 13.2857 10.0504 12.9271 9.29196 12.6872C8.56383 12.4555 7.78329 12.3286 6.9669 12.3286H0V1.25493Z\" fill=\"#061319\"><\/path><path d=\"M12.3618 2.06567H11.1565V13.1338H12.3618V2.06567Z\" fill=\"#061319\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">reading<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2512\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2512\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Analyze and improve your customer journey <em>Module 3 - 1 day<\/em> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"8\" viewBox=\"0 0 14 8\" fill=\"none\"><g clip-path=\"url(#clip0_331_3)\"><path d=\"M0.92205 1.06635L6.92403 7.07674L6.93325 7.07674L13.0781 0.923248\" stroke=\"#061319\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_331_3\"><rect width=\"8\" height=\"14\" fill=\"white\" transform=\"translate(14) rotate(90)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"8\" viewBox=\"0 0 14 8\" fill=\"none\"><g clip-path=\"url(#clip0_609_3759)\"><path d=\"M13.078 6.93368L7.07597 0.92329L7.06675 0.92329L0.921875 7.07678\" stroke=\"#061319\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_609_3759\"><rect width=\"8\" height=\"14\" fill=\"white\" transform=\"translate(0 8) rotate(-90)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2512\" class=\"elementor-element elementor-element-14240dd e-con-full e-flex e-con e-child\" data-id=\"14240dd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a14e3f elementor-widget elementor-widget-text-editor\" data-id=\"2a14e3f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Pedagogical objectives<\/h3>\n<ul>\n<li>Understanding the fundamentals of the customer journey<\/li>\n<li>Analyze the current customer journey<\/li>\n<li>Identify Areas for Improvement<\/li>\n<li>Implement corrective actions  <\/li>\n<\/ul>\n<h3>Training program<\/h3>\n<h3>Performance Indicator Fundamentals<\/h3>\n<ul>\n<li>Introduction to performance indicators.<\/li>\n<li>Link between performance indicators and customer satisfaction.<\/li>\n<li>Selection of relevant indicators.<\/li>\n<li>Examples of best practice.<\/li>\n<\/ul>\n<h3>Set-up and Practical Use<\/h3>\n<ul>\n<li>Implementation of a measurement system.<\/li>\n<li>Dashboard design.<\/li>\n<li>Analysis of results.<\/li>\n<li>Using indicators to optimize the customer journey.<\/li>\n<li>Case studies and practical exercises.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2913ba4 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2913ba4\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div 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112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">In-class or distance learning<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\"><mask id=\"path-1-inside-1_609_3779\" fill=\"white\"><path d=\"M12.139 7.54133C12.5405 7.183 13.0643 6.96361 13.6394 6.96204L13.6404 7.1339V6.96204C13.78 6.96204 13.9023 6.98607 14.0157 7.00592C14.1318 6.99077 14.2473 6.98085 14.3629 6.9798C14.4198 6.9798 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class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2513\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Connecting your brand strategy and your customer journey <em>Module 4 - 1 day<\/em> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"8\" viewBox=\"0 0 14 8\" fill=\"none\"><g clip-path=\"url(#clip0_331_3)\"><path d=\"M0.92205 1.06635L6.92403 7.07674L6.93325 7.07674L13.0781 0.923248\" stroke=\"#061319\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_331_3\"><rect width=\"8\" height=\"14\" fill=\"white\" transform=\"translate(14) rotate(90)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"8\" viewBox=\"0 0 14 8\" fill=\"none\"><g clip-path=\"url(#clip0_609_3759)\"><path d=\"M13.078 6.93368L7.07597 0.92329L7.06675 0.92329L0.921875 7.07678\" stroke=\"#061319\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_609_3759\"><rect width=\"8\" height=\"14\" fill=\"white\" transform=\"translate(0 8) rotate(-90)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2513\" class=\"elementor-element elementor-element-d655dbe e-flex e-con-boxed e-con e-child\" data-id=\"d655dbe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24484b9 elementor-widget elementor-widget-text-editor\" data-id=\"24484b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>Brand Strategy Fundamentals and Customer Journey Analysis<\/li>\n<li>Development, Measurement and Optimization  <\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebd14c0 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ebd14c0\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">In-class or distance learning<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item 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mask=\"url(#path-1-inside-1_609_3779)\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">  quiz<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"15\" viewBox=\"0 0 17 15\" fill=\"none\"><path d=\"M10.2356 12.6C10.0965 12.4091 9.84829 12.2727 9.60011 12.2727H6.95192C6.70374 12.2727 6.45556 12.3818 6.31647 12.6L5.46011 13.7182C5.07283 14.2363 5.43283 15 6.09556 15H10.4537C11.1165 15 11.501 14.2363 11.0892 13.7182L10.2328 12.6H10.2356ZM10.5656 14.2636C10.5656 14.2909 10.511 14.3182 10.4565 14.3182H6.09829C6.04374 14.3182 6.01647 14.2909 5.9892 14.2636C5.9892 14.2363 5.96192 14.1818 5.9892 14.1545L6.84556 13.0091C6.87283 12.9818 6.90011 12.9545 6.92738 12.9545H9.57556C9.60283 12.9545 9.65738 12.9818 9.65738 13.0091L10.5137 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class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"14\" viewBox=\"0 0 24 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M22.2687 11.0764V1.25493H16.5512C15.7348 1.25493 14.9543 1.3818 14.2262 1.61348C13.4704 1.85619 12.7616 2.21474 12.1217 2.66982L11.7577 2.92908L11.3964 2.66982C10.7593 2.21474 10.0504 1.85619 9.29196 1.61348C8.56383 1.3818 7.78329 1.25493 6.9669 1.25493H1.25217V11.0764H6.96966C7.90465 11.0764 8.81482 11.2254 9.67258 11.4984C10.4173 11.7356 11.1178 12.0693 11.7604 12.4803C12.4031 12.0693 13.1036 11.7356 13.8483 11.4984C14.7061 11.2254 15.6135 11.0764 16.5512 11.0764H22.2687ZM0 1.25493V0H6.96966C7.90465 0 8.81482 0.148936 9.67258 0.421986C10.4173 0.65918 11.1178 0.992908 11.7604 1.40386C12.4031 0.992908 13.1036 0.65918 13.8483 0.421986C14.7061 0.148936 15.6135 0 16.5512 0H23.5209V12.3286H16.5512C15.7348 12.3286 14.9543 12.4555 14.2262 12.6872C13.4704 12.9299 12.7616 13.2884 12.1217 13.7407L11.7577 14L11.3964 13.7407C10.7593 13.2857 10.0504 12.9271 9.29196 12.6872C8.56383 12.4555 7.78329 12.3286 6.9669 12.3286H0V1.25493Z\" fill=\"#061319\"><\/path><path d=\"M12.3618 2.06567H11.1565V13.1338H12.3618V2.06567Z\" fill=\"#061319\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">readings<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2514\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2514\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Setting up performance indicators for your course <em>Module 4 - 1 day<\/em> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"8\" viewBox=\"0 0 14 8\" fill=\"none\"><g clip-path=\"url(#clip0_331_3)\"><path d=\"M0.92205 1.06635L6.92403 7.07674L6.93325 7.07674L13.0781 0.923248\" stroke=\"#061319\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_331_3\"><rect width=\"8\" height=\"14\" fill=\"white\" transform=\"translate(14) rotate(90)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"8\" viewBox=\"0 0 14 8\" fill=\"none\"><g clip-path=\"url(#clip0_609_3759)\"><path d=\"M13.078 6.93368L7.07597 0.92329L7.06675 0.92329L0.921875 7.07678\" stroke=\"#061319\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/g><defs><clipPath id=\"clip0_609_3759\"><rect width=\"8\" height=\"14\" fill=\"white\" transform=\"translate(0 8) rotate(-90)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2514\" class=\"elementor-element elementor-element-65b0083 e-flex e-con-boxed e-con e-child\" data-id=\"65b0083\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df2589f elementor-widget elementor-widget-text-editor\" data-id=\"df2589f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Pedagogical objectives<\/h3>\n<ul>\n<li>Understanding the fundamentals of the customer journey<\/li>\n<li>Analyze the current customer journey<\/li>\n<li>Identify Areas for Improvement<\/li>\n<li>Implement corrective actions  <\/li>\n<\/ul>\n<h3>Training program<\/h3>\n<h3>Performance Indicator Fundamentals<\/h3>\n<ul>\n<li>Introduction to performance indicators.<\/li>\n<li>Link between performance indicators and customer satisfaction.<\/li>\n<li>Selection of relevant indicators.<\/li>\n<li>Examples of best practice.<\/li>\n<\/ul>\n<h3>Set-up and Practical Use<\/h3>\n<ul>\n<li>Implementation of a measurement system.<\/li>\n<li>Dashboard design.<\/li>\n<li>Analysis of results.<\/li>\n<li>Using indicators to optimize the customer journey.<\/li>\n<li>Case studies and practical exercises.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caa52e8 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"caa52e8\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">In-class or distance learning<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"15\" viewBox=\"0 0 15 15\" fill=\"none\"><mask id=\"path-1-inside-1_609_3779\" fill=\"white\"><path d=\"M12.139 7.54133C12.5405 7.183 13.0643 6.96361 13.6394 6.96204L13.6404 7.1339V6.96204C13.78 6.96204 13.9023 6.98607 14.0157 7.00592C14.1318 6.99077 14.2473 6.98085 14.3629 6.9798C14.4198 6.9798 14.4768 6.98241 14.5343 6.98816L14.5385 3.88901C14.5385 3.79081 14.469 3.72029 14.3869 3.71089L14.3754 3.70776L14.3487 3.70671L14.3231 3.69731L14.2714 3.68686L11.1839 3.69209L11.1688 3.68947C10.9273 3.6456 10.761 3.4471 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class=\"elementor-icon-list-text\">1 feedback<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"14\" viewBox=\"0 0 24 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M22.2687 11.0764V1.25493H16.5512C15.7348 1.25493 14.9543 1.3818 14.2262 1.61348C13.4704 1.85619 12.7616 2.21474 12.1217 2.66982L11.7577 2.92908L11.3964 2.66982C10.7593 2.21474 10.0504 1.85619 9.29196 1.61348C8.56383 1.3818 7.78329 1.25493 6.9669 1.25493H1.25217V11.0764H6.96966C7.90465 11.0764 8.81482 11.2254 9.67258 11.4984C10.4173 11.7356 11.1178 12.0693 11.7604 12.4803C12.4031 12.0693 13.1036 11.7356 13.8483 11.4984C14.7061 11.2254 15.6135 11.0764 16.5512 11.0764H22.2687ZM0 1.25493V0H6.96966C7.90465 0 8.81482 0.148936 9.67258 0.421986C10.4173 0.65918 11.1178 0.992908 11.7604 1.40386C12.4031 0.992908 13.1036 0.65918 13.8483 0.421986C14.7061 0.148936 15.6135 0 16.5512 0H23.5209V12.3286H16.5512C15.7348 12.3286 14.9543 12.4555 14.2262 12.6872C13.4704 12.9299 12.7616 13.2884 12.1217 13.7407L11.7577 14L11.3964 13.7407C10.7593 13.2857 10.0504 12.9271 9.29196 12.6872C8.56383 12.4555 7.78329 12.3286 6.9669 12.3286H0V1.25493Z\" fill=\"#061319\"><\/path><path d=\"M12.3618 2.06567H11.1565V13.1338H12.3618V2.06567Z\" fill=\"#061319\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">readings<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dfb3749 e-flex e-con-boxed e-con e-parent\" data-id=\"dfb3749\" data-element_type=\"container\" id=\"other-infos\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b45f477 elementor-widget elementor-widget-heading\" data-id=\"b45f477\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other information<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad739e6 elementor-widget elementor-widget-text-editor\" data-id=\"ad739e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Training methods: Synchronous, face-to-face or distance learning<\/p>\n<h1> <\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7770c32 e-flex e-con-boxed e-con e-parent\" data-id=\"7770c32\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82ef127 e-con-full e-flex e-con e-child\" data-id=\"82ef127\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94949f1 blkTxtmore elementor-widget elementor-widget-text-editor\" data-id=\"94949f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Our creative and technological laboratory stands out for its rapid and affordable production of prototypes, giving your company a significant competitive edge. Speed of execution remains at the heart of our approach, ensuring tangible results in record time to position you at the forefront of technological innovation.<\/p>\n<p>Our seasoned experts guide you every step of the way, pushing the boundaries of innovation, technology and artificial intelligence. By adopting a tool-agnostic approach, we eliminate all technological constraints, offering the flexibility to integrate the latest advances, thus strengthening your company&#8217;s agility.<\/p>\n<p>Our laboratory&#8217;s competitive advantage also lies in its economic positioning. By maintaining attractive prices, we ensure that the exceptional quality of our prototypes does not translate into prohibitive costs. We offer innovative and affordable solutions to keep your business at the forefront of technological evolution.<\/p>\n<p>When you choose our innovation laboratory, you benefit from enhanced competitiveness thanks to state-of-the-art prototypes, designed quickly and at attractive costs. We believe that accessibility to technological excellence should be a major asset for every business, and our commitment to fast, cost-effective solutions is testament to our determination to strengthen your competitive position in the ever-changing technology marketplace. Teaming up with us means choosing uncompromising innovation, tailored to your budget, to keep your business at the forefront of the industry.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":2535,"template":"","categorie_formation":[43],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/baker-park.com\/en\/wp-json\/wp\/v2\/formations\/4303"}],"collection":[{"href":"https:\/\/baker-park.com\/en\/wp-json\/wp\/v2\/formations"}],"about":[{"href":"https:\/\/baker-park.com\/en\/wp-json\/wp\/v2\/types\/formations"}],"version-history":[{"count":2,"href":"https:\/\/baker-park.com\/en\/wp-json\/wp\/v2\/formations\/4303\/revisions"}],"predecessor-version":[{"id":4305,"href":"https:\/\/baker-park.com\/en\/wp-json\/wp\/v2\/formations\/4303\/revisions\/4305"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/baker-park.com\/en\/wp-json\/wp\/v2\/media\/2535"}],"wp:attachment":[{"href":"https:\/\/baker-park.com\/en\/wp-json\/wp\/v2\/media?parent=4303"}],"wp:term":[{"taxonomy":"categorie_formation","embeddable":true,"href":"https:\/\/baker-park.com\/en\/wp-json\/wp\/v2\/categorie_formation?post=4303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}