{"id":3808,"date":"2024-04-02T16:41:03","date_gmt":"2024-04-02T14:41:03","guid":{"rendered":"https:\/\/baker-park.com\/case-studies\/redesigning-an-impactful-loyalty-building-employee-experience\/"},"modified":"2024-05-23T12:01:58","modified_gmt":"2024-05-23T10:01:58","slug":"redesigning-an-impactful-loyalty-building-employee-experience","status":"publish","type":"case-studies","link":"https:\/\/baker-park.com\/en\/case-studies\/redesigning-an-impactful-loyalty-building-employee-experience\/","title":{"rendered":"Redesigning an impactful, loyalty-building employee experience"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3808\" class=\"elementor elementor-3808 elementor-3344\" data-elementor-post-type=\"case-studies\">\n\t\t\t\t<div class=\"elementor-element elementor-element-290e130 e-con-full bandeauArticle e-flex e-con e-parent\" data-id=\"290e130\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f56aa3b elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"f56aa3b\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1270\" src=\"https:\/\/baker-park.com\/wp-content\/uploads\/2024\/03\/Redesigner-une-expe\u0301rience-collab.jpg\" class=\"attachment-full size-full wp-image-2552\" alt=\"Redesigning the employee experience\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-759c128 e-flex e-con-boxed e-con e-parent\" data-id=\"759c128\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3f6e08 elementor-widget elementor-widget-heading\" data-id=\"f3f6e08\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Redesigning an impactful, loyalty-building employee experience<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f162f5 elementor-icon-list--layout-inline elementor-align-center caseDetails elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2f162f5\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/baker-park.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sector: Retail<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Duration: 4 months<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Year: 2022<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-145e839 elementor-widget elementor-widget-text-editor\" data-id=\"145e839\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 25-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Avec plus de 2000 collaborateurs r\u00e9partis entre le si\u00e8ge et les boutiques, ce leader fran\u00e7ais de la distribution de sneaker et accessoires lifestyle, fait face \u00e0 de nouveaux challenges en termes d\u2019exp\u00e9rience collaborateur : recrutement, mod\u00e8le de r\u00e9mun\u00e9ration, engagement et fid\u00e9lisation des collaborateurs, gestion des espaces de travail\u2026 La Direction des Ressources Humaines souhaite mener un projet de transformation qui vise \u00e0 comprendre l'exp\u00e9rience collborateur produite, \u00e0 dessiner la cible et refondre l'exp\u00e9rience en ce sens.\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">With over 2,000 employees divided between head office and stores, this French leader in the distribution of sneakers and lifestyle accessories is facing new challenges in terms of employee experience: recruitment, remuneration model, employee commitment and loyalty, workspace management&#8230; The Human Resources Department is looking to carry out a transformation project aimed at understanding the employee experience produced, defining the target and redesigning the experience accordingly.<\/span><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dccec5c secWysiwyg elementor-widget elementor-widget-text-editor\" data-id=\"dccec5c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>Project challenges<\/h2>\n<ul>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Comprendre l'exp\u00e9rience v\u00e9cue par les collaborateurs sur les diff\u00e9rentes \u00e9tapes de leur parcours, notamment les irritants, ainsi que l'effort produit par les \u00e9quipes m\u00e9tiers pour d\u00e9livrer cette exp\u00e9rience.\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Understand employees&#8217; experience of the different stages of their journey, including irritants, and the effort made by business teams to deliver this experience.<\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Comprendre les opportunit\u00e9s m\u00e9tiers \u00e0 prioriser face \u00e0 l\u2019effort fourni et \u00e0 l'impact ressenti dans la production de l\u2019exp\u00e9rience collaborateur\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Understand which business opportunities should be prioritized in view of the effort involved and the impact felt in the production of the employee experience.<\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"D\u00e9finir une trajectoire de succ\u00e8s et d'\u00e9panouissement claire pour les collaborateurs en accompagnant leur progression via des formations, de la mobilit\u00e9 interne et un bon management\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Define a clear path to success and fulfillment for employees, supporting their progress through training, internal mobility and good management.<\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Fid\u00e9liser les collaborateurs et susciter leur engagement afin de limiter le turnover important, notamment dans les \u00e9quipes des magasins du r\u00e9seau\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Build employee loyalty and commitment in order to limit high staff turnover, particularly in the network&#8217;s store teams.<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff05158 e-flex e-con-boxed e-con e-parent\" data-id=\"ff05158\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc9560 elementor-widget elementor-widget-heading\" data-id=\"1cc9560\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Baker Park methodology<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8711c2c e-grid blkGridMethodo e-con-boxed e-con e-child\" data-id=\"8711c2c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2589797 elementor-widget elementor-widget-text-editor\" data-id=\"2589797\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Identify<\/h3>\n<p><strong>Understand and map the employee experience, as well as the business effort involved in producing and delivering it.<\/strong><\/p>\n<ul>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Entretiens m\u00e9tiers avec le service RH et la direction, puis des entretiens collaborateurs avec les cibles du si\u00e8ge et au sein du r\u00e9seau retail \"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Interviews with the HR department and management, followed by employee interviews with targets at head office and in the retail network.  <\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Analyse de la donn\u00e9e collaborateur existante (m\u00e9triques d\u2019anciennet\u00e9, turnover, churn, formations, \u00e9volutions\u2026) et de l'\u00e9cosyst\u00e8me tech (syst\u00e8mes, logiciels et applicatifs)\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Analysis of existing employee data (seniority metrics, turnover, churn, training, changes, etc.) and the tech ecosystem (systems, software and applications).<\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Elaboration d'une matrice d'opportunit\u00e9s pour am\u00e9liorer l'exp\u00e9rience collaborateur\\nsuivie d'un atelier de priorisation et cotation des opportunit\u00e9s avec l'\u00e9quipe RH\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Development of an opportunity matrix to improve the employee experience<br>followed by a workshop to prioritize and rate opportunities with the HR team<\/span><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-229ee90 elementor-widget elementor-widget-text-editor\" data-id=\"229ee90\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Ignite<\/h3>\n<p><strong>Co-construct a target employee experience, based on prioritized opportunities<\/strong><\/p>\n<ul>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"R\u00e9alisation d\u2019une feuille de route pour 2023 avec les chantiers et les projets d'exp\u00e9rience collaborateur \u00e0 prioriser\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Creation of a roadmap for 2023, with prioritized employee experience projects.<\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Ateliers de co-construction de l'identit\u00e9 du projet de transformation RH : nom, avatar, logo, vid\u00e9o motion design...\\n\\n\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Workshops to co-construct the identity of the HR transformation project: name, avatar, logo, motion design video&#8230;<br \/><\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Pr\u00e9sentation du projet et animation de communaut\u00e9 via la r\u00e9alisation de newsletters mensuelles \u00e0 destination de l\u2019ensemble des collaborateurs\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Project presentation and community building through monthly newsletters to all employees<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52a292a elementor-widget elementor-widget-text-editor\" data-id=\"52a292a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Impact<\/h3>\n<p><strong>Implement one of the roadmap projects: revise the compensation model to limit pay disparities and promote employee retention.<\/strong><\/p>\n<ul>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Analyse quantitative et qualitative de l\u2019\u00e9tat des lieux en mati\u00e8re de r\u00e9mun\u00e9ration au si\u00e8ge et dans le r\u00e9seau retail\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Quantitative and qualitative analysis of the compensation situation at head office and in the retail network<\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Etude qualitative aupr\u00e8s des collaborateurs afin de comprendre la vision sur le syst\u00e8me de r\u00e9mun\u00e9ration et ses axes d\u2019am\u00e9lioration\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Qualitative survey of employees to understand their vision of the compensation system and areas for improvement<\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Proposition de plusieurs sc\u00e9narios de restructuration du variable et du fixe, appuy\u00e9s sur des donn\u00e9es quantitatives, accompagnement au d\u00e9ploiement du sc\u00e9nario choisi\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Proposal of several scenarios for restructuring the variable and fixed components, based on quantitative data, and support in deploying the chosen scenario.<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d8eee7 e-flex e-con-boxed e-con e-parent\" data-id=\"8d8eee7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fdb4e0 elementor-widget elementor-widget-heading\" data-id=\"6fdb4e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key figures<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ed9595 e-grid secKeyFigures e-con-boxed e-con e-child\" data-id=\"4ed9595\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65d97a8 elementor-widget elementor-widget-text-editor\" data-id=\"65d97a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>13<\/h3>\n<p>projects identified with teams to overhaul the employee experience<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30cdbe3 elementor-widget elementor-widget-text-editor\" data-id=\"30cdbe3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>12<\/h3>\n<p>interviews with distribution network head office staff<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed9e2d elementor-widget elementor-widget-text-editor\" data-id=\"3ed9e2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>75%<\/h3>\n<p>of commitment survey respondents would recommend their employer<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09e8be3 e-flex e-con-boxed e-con e-parent\" data-id=\"09e8be3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64298a8 elementor-widget elementor-widget-heading\" data-id=\"64298a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits for stakeholders<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a7d93c secWysiwyg elementor-widget elementor-widget-text-editor\" data-id=\"8a7d93c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>For employees  <\/strong><\/p>\n<ul>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Une exp\u00e9rience am\u00e9lior\u00e9e d\u00e8s le processus d'onboarding jusqu'au d\u00e9bpart de l'entreprise \"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">An improved experience from the onboarding process right through to departure from the company  <\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Une trajectoire de succ\u00e8s valorisante et fid\u00e9lisante incluant formations, mobilit\u00e9 interne, management...\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">A rewarding, loyalty-building path to success, including training, internal mobility, management&#8230;<\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Une r\u00e9mun\u00e9ration plus juste, valorisante et fid\u00e9lisante\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Fairer, more rewarding remuneration that builds loyalty<\/span><\/li>\n<\/ul>\n<p><strong>For the HR team  <\/strong><\/p>\n<ul>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Des processus m\u00e9tiers clarifi\u00e9s et qui n\u00e9cessitent le juste niveau d'effort en fonction de l'impact\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Business processes clarified and requiring the right level of effort according to impact<\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Une grille de r\u00e9mun\u00e9ration plus claire et plus juste qui facilite les \u00e9changes et les n\u00e9gociations\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">A clearer, fairer remuneration scale that facilitates exchanges and negotiations<\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Une identification des irritants apport\u00e9e par une \u00e9tude en vision collaborateur \"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Identification of irritants through an employee viewpoint study  <\/span><\/li>\n<\/ul>\n<p><strong>For the headquarters<\/strong><\/p>\n<ul>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Davantage d'engagement de la part des collaborateurs, renforc\u00e9 par le retravail de la r\u00e9mun\u00e9ration \"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">Greater employee commitment, reinforced by a reworked remuneration package  <\/span><\/li>\n<li><span data-sheets-root=\"1\" data-sheets-value=\"{\"1\":2,\"2\":\"Une r\u00e9duction du turnover sur le moyen et long terme, au si\u00e8ge et dans le r\u00e9seau retail\"}\" data-sheets-userformat=\"{\"2\":13185,\"3\":{\"1\":0},\"10\":0,\"11\":4,\"12\":0,\"15\":\"Ubuntu\",\"16\":9}\">A reduction in staff turnover over the medium and long term, both at head office and in the retail network.<\/span><\/li>\n<li>An employer brand strengthened by the transformation 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