Objectives
- create a common multi-product experience framework to create a continuous and homogeneous customer experience improvement process
- unify and simplify the customer experience to regain a platform logic
Our methodology
- qualitative multi-product customer interviews on the stages of the general customer journey and general expectations of the Company Benefits experience
- business interviews on all products and experiences and the company’s efforts to build them
- mapping of a common customer journey for the Company Benefits market based on market customer expectations and objectives defining the macro attributes of the company’s target experience
Find out more about our clients…
Energy
Boost sales in a stagnant retail channel by rethinking the B2C customer experience
Telecom
Gain in collective efficiency by structuring and improving the project experience
Energy
Redesign the customer & employee experience of a distribution channel and its governance to increase performance tenfold
