• Loyalty: improve performance on priority targets
  • Image: develop brand awareness and its values of closeness and support
  • Economic balance: build a service offer adapted to the profiles and problems of clients using the group’s infrastructures
  • Monitoring: Simplify and homogenize the elements of satisfaction measurement in customer vision (perceived quality) and product vision (produced quality)
  • Deployment: involving employees and partners through co-construction

Our methodology

  • Identify and understand the service to be delivered in terms of customer and product vision.
  • Design the target vision and quicks-wins in co-construction
  • Test & measure to ensure the reliability of the Business Case
  • Deploy and lead the new experience’s employee projects

Find out more about our clients…